Yesterday, we wrote about the reported keylogger thought to have been installed on Samsung laptops. Since then, as noted in the updates made to the article, the issue has been explained.
The whole thing arose because of a false positive from a competitor's scanner. More specifically, as revealed by Samsung themselves, the fact that a directory named used in a Slovene flavour of Windows happens to match that of a commercial keylogger (StarLogger).
The industry is well aware of the problems caused by false positives. for administrators, they can be almost as costly as a real infection itself. As this case illustrates, with rapid dissemination of "information" through blogs and social networks nowadays, a false positive can quickly snowball into a PR incident for the affected party.