Sophos Cloud Optix
Apple has launched the much anticipated iOS 5.0 – the new version of its operating system for iPhones and iPads, complete with revolutionary new features such as the iCloud.
It should have been a great moment for the company, and something to put some cheer back in Apple fans’ hearts following the death of founder Steve Jobs last week.
However, things aren’t going as smoothly and catch-free as the notoriously detailed-orientated company would perhaps like.
Many users are finding that their attempts to update their iOS devices to the latest and greatest version of the mobile operating system are floundering, with users faced with error messages such as
"An internal error occurred." (3200)
during the install process.
Others are seeing messages related to internal errors 3002 or Error 3004.
Whatever the number, the problem has got so big that the phrase “Error 3200” is currently trending on Twitter.
Theories are bouncing around the net that Apple is simply a victim of its own success, and its servers have not been able to cope with demand for the new version of iOS, meaning that devices are failing to properly register themselves with the mothership. If that’s true, you might be wise to wait a day or two.
Unfortunately, Apple’s website isn’t being terribly helpful for any users searching for information about what the error may mean:
Come on Apple, surely you can do better than that?
Me? I have chosen to hold off upgrading my wife’s iPhone and iPad to iOS 5.0 – just as we haven’t updated our iMac at home to Mac OS X Lion yet.
Call me antediluvian if you wish, but I can’t really see the attraction in being an early-adopter. Security patches are one thing, but if something is working for me just fine, I don’t feel the need to install the shiny new version as soon as it rolls off the software vendor’s conveyor belt.
The risk is always going to be that there are still some wrinkles to iron out. I’d much rather wait until the teething problems have been sorted out, and then consider whether the new features built into Apple’s operating system are what I’m after.
This is hardly the most auspicious launch for iOS 5.0 and the much vaunted iCloud. And let’s not forget, if there’s an error 3200 you have to assume that there’s at least another 3199 error messages waiting to show their face to some poor users at some point in the future. 🙂
I installed IOS 5 with no issues….I say go for it…you can always roll back!
I tried; totally unable to roll back/restore. Had 2 go 2 the Apple store for a “super” restore.
you can't roll back per Apple. You can only roll back with JB tools.
Get your fact straight!
I have backed up all my shah blobs to date just in case and never jailbroken to get them, you can also restore without jb
So you can get off your high horse now
I had problems trying to upgrade my iPod Touch on my PC. I kept getting messages saying the server was not available although the software seemed to download OK.
I understand that in addition to features, this is major security update to the Apple iOS. (Re: author’s comment above.)
I’ll keep trying
No problems here either. Love the new features, especially the notifications and picture editing!
Just go to settings,security, click the lock- then hit stop to turn of you firewall. Apples security proxy settings is what’s not allowing people to update on thier macs.
Just turn off your firewall? Just… NO. If it is a firewall issue, Apple should clearly state:
A) What ports need to be open
B) Direction of traffic on those ports
C) What public address(es) they are hitting
Didn’t iPhone users face similar problems when upgrading to 4.0 when it first came out (with the iPhone 4)? My friend basically bricked his iPhone 3 when he tried to install 4.0. Something about hardware incompatibilities. Oh, the irony.
iOS5 crashed my iPad2 and was unable to restore; could NOT roll back! Required a trip to the Apple store for a 'super' restore. Now I'll wait a few days before trying again.
Why didn't you have them do the upgrade instead of the "Super Restore" ? I would think that would have been the logical thing to do, considering you wanted to do the upgrade anyway!
Apple DID do better than that. No need to launch a browser, navigate to the website, and do a search. Apple did what it always has, in my 25 year experience, and put the information I needed right under my fingertip. See that button that says More Information? Those of us who got that error *and clicked that button* were taken directly to a step-by-step Troubleshooting page. I had my answer in a few seconds: conflict with my security software. Temporarily disabling my iPod Touch pass code allowed the Restore process to complete quickly, and I was on my way.
If you click on the "more information" button, it takes you to an information page read through that, expand some of the points and you'll find a link to a description to the error you are seeing.
No problems updating one iPad2, two MacBook Pros, an iMac and two Apple TVs……slow though…..
You have your hosts file blocked haven't you 🙂
I installed it last night and although it told me it would back up and restore all my apps, only around a third of them came back. So I have lost some that I paid for.
No you haven't. You just have to go to your iTunes and download them again. Same thing happened to both my iPhone and my daughter's iPod Touch with no software upgrade at all. Twice we were given new devices at the Apple store but that didn't work either.
I believe the missing apps are just not compatible yet with the new OS. When they have been upgraded, they will reappear.
At least that's what happened on the last upgrade, when I was upgrading via iTunes. I still had all my apps, but the ones that were incompatible did not load onto the new system.
If the Cloud function keeps a backup of your apps the way iTunes does, you should still have all your apps, even if you upgraded without iTunes.
The “More Information” button on that popup actually takes your browser to an information page, believe it or not. It only had very generic help information and was no use in this case, but still.
There was also concrete information about this error “bouncing around the net” last night: http://www.neowin.net/news/apple-servers-are-over…
The iTunes log files on my PC (Application DataApple ComputeriTunesiPhone Updater Logs) showed it couldn’t connect to some authentication server.
I just retried a few times and eventually it worked.
Apple is a single point of failure. Having to visit a store for a reset? Incredible and disproportionately expensive. Sort of appropriate, then.
I had the 3200 error, I read on a forum that turning Airplane mode on would solve the issue, it did and I upgraded
Could anyone tell me exactly what an "ERROR 3259" means.
Trying to upgrade my Ipod2 cost me 8 hours of my life and I still have to try again, some day.
Worked fine for me. My apps didnt restore properly, but i just restored them from iTunes and was good to go. iOS 5 is worth it. "My cheer is back in Apple."
I waited until late evening on 12-Oct and had no problem with my iPhone4 upgrade.
The numerous phone reboots did make me wonder if it had gotten wedged. But it was apparently just part of the seemingly lengthy process.
this is the Apple article regarding update errors. This page has been around for years, but can be difficult to find. It looks like they added a #error3200 to the url because of yesterday.
http://support.apple.com/kb/TS3694#error3002
Thankfully my upgrade (on iPhone 3GS) went through with no issues at all. Really enjoying the additions, mainly the new notifications system. Also upgrade to OS X Lion… it really is the best set of upgrades on OS X in quite some time, especially if you have a multi-touch touchpad.
My iPhone upgrade had problems. It took two attempts to download. I was warned that my apps would be deleted. Upgrade finished and, indeed, al my apps were gone. I had taken the warning seriously and wrote down all the apps I had installed. It was a bit of a pain, but downloading was fast and it was an opportunity to get ridf of what I didn’t use and re-organize my screens.
The iPad 2 update went very well with no losses or errors.
Hank Arnold (MVP)