Remember how Apple last month tied everybody’s iTunes accounts down on a table, put a tube down their throats, and force-fed U2’s latest album, Songs of Innocence, giving it away for free on all devices, without users’ opt-in or say-so?
U2 has recently released a followup ditty: let’s call it Songs of OOOPS!
In an interview posted to Facebook, a U2 fan – or, well, maybe just somebody who took advantage of the chance to tell off the band – asked this question:
Can you please never release an album on iTunes that automatically downloads to people's playlists ever again? It's really rude.
Frontman Bono, looking sheepish and grim, took the question. Here’s his mea culpa:
Oops ... I'm sorry about that. I had this beautiful idea. Might have gotten carried away with ourselves. Artists are prone to that thing. A drop of megalomania, a touch of generosity, a dash of self-promotion, and deep fear that these songs that we poured our life into over the last few years might not be heard. There's a lot of noise out there. I guess, we got a little noisy ourselves to get through it.
To be fair, it was undoubtedly a generous offer, even if it was laden with – come on, Bono, let’s call a spade a spade – far more than a “dash” of self-promotion, given that it was a good way to zoom to the top of the charts.
As well, plenty of fans were thrilled to be spammed and profuse in their gratitude.
You’ll notice that one fan was a bit mystified at the “strange people that need to dig deep to complain about anything”, but at least she was feeling compassionate:
Very sad for them Keep the peace!!!!!
Others simply wondered if those “strange people” (around Naked Security and other privacy/security-concerned places, they might still be “strange”, but they’re also pretty run-of-the-mill) had broken their fingers or forgotten how to simply press the “delete” button.
No, we received no reports of delete-key-related maladies that I’m aware of.
We did receive a lot of input from readers who, among other things, asked why Apple didn’t devote its time and energy elsewhere:
Why don't you spend your time improving icloud security instead of this meretricious garbage
Oooo, A Celebgate swipe makes its way into a story about opt-in vs. opt-out!
Apple eventually relented and let users “depurchase” the album they never bought in the first place.
And as Paul Ducklin noted at the time, even some readers of a security blog like Naked Security told us to quit our griping, for crying out loud:
Hey, it's a gift so stop the ridiculous fussing. If you don't want it just don't download it. OK? My goodness all these desperate, angst-inspiring First World problems.
But at the end of the day, the “strange” security people are going to have to stick to our guns: Apple’s business shouldn’t be to push extraneous, potentially unwanted, definitely not requested material to our devices, be they apps, music, or what have you.
Not to be paranoid or anything, and not to be completely conscious of the surveillance insanity that the US and other governments are operating under or anything, but it must be said: content loaded without user consent could be spyware, could be malware, could be anything.
So please, ask us first.
It sounds like Bono got that message.
Just because I “Liked” your page, does it means you’re shoving down my throat content that I dislike or disagree with?
It’s in human nature to be ungrateful. I bet you if they [Apple] would have given a new iPad or iPhone to all iTunes users, someone would have complained about it anyway.
If you don’t like iTunes, use something else. A gift is a gift. If you want it, you take it, if you don’t want it, just don’t accept it. I don’t think the album was an automatic download on everyone’s device.
Personally, I don’t like U2, but I do appreciate that someone was willing to give me $12.00 for free, no strings attached.
Let’s learn to be grateful.
A kick in the nuts, for free, is a gift. Would you complain about that or say think you? U2 and Apple gave a lot of people a digital kick in the nuts.
I didn’t need to dig deep to complain about this, nope, when I snyc’d my phone that morning, it was right there at the top of my “Stuff to Complain About Today” list… I’m an InfoSec professional, it’s what we do.
Not to mention arrogance. It must have occurred to him a lot of people would not want it – Tough, eh.
You missed the point
Generosity? Bullshit. Apple paid $100M for the album. The band saw the opportunity not only to get a world record, but to get paid for it into the bargain. So Bono – you need to add greed to your list.
Maybe I’m being cynical, but it seems to me that this is all just a publicity stunt.
All the publicity over Apple giving away the album for free kept the band’s name in the public eye. Even the bad publicity and complaints increased the “band-awareness”.
Now that people have started to move on, they issue an apology to get yet more press coverage, and milk the stunt for even more publicity.
I’m starting to agree with Dave Gorman: every time a celebrity appears in the news, no matter what the story is, it’s a carefully-managed attempt to get people to notice them.
Somehow, I don’t think U2 needs to do “publicity stunts” for “band awareness”.
you are correct, I am very aware of this arogant band, right there with Konya West or what ever his name is. But tell me, do you aprove of unsolicited content being pushed to your devices? Next up, nekid pictures of your parents – hey it’s all Art.
Not in all markets, but there were a lot of “what is this u2 and what it doing in my iTunes?” tweets etc. out of the Asia/Pacific area after it happened.
However, now everyone with an iPhone, worldwide, knows who U2 is.
I don’t blame U2 for this even if it was their idea. The platform to deliver the content belongs to Apple, their platform their rules. If I were taking you to work and you were running late and asked me to speed up, the cop that stops me isn’t going to ticket you because you’re late for work and asked me to go faster (Ricky Bobby), hell no, he’s going to ticket me because it’s my car and I’m driving. Spin it how you want but it is that simple or it should be.
The car is your device, you are choosing how to drive it. The phone is your device, they are not letting you choose what goes on it. I’m sure there is music out there that if you found suddenly appeard on your phone that would offend you.
You really should try to harder focus with that “ElectricEye”, clearly you did you not understand what I said… U2 does not own, operate or manage any Apples resources,… U2 cannot just out of the blue decide to send ANYTHING to millions of apple devices, but Apple can.
Yes, I was upset when I found this CD on my phone, which is why I blame Apple. Get it?
Er, Apple *can’t* just out of the blue decide to send you a U2 album, because it’s U2’s intellectual property.
Each one of those “given away for free” albums was registered as an iTunes purchase, which would have required complete contractual committment from U2.
Both parties would have been perfectly clear about what was going to happen, and how.
(As Bono told Time Mag in an interview after the launch, “I don’t believe in free music” 🙂
Not my point Paul. My point is in contrast to the other poster where I said that U2 does not manage or operate Apple systems, sure they had to have U2’s permission, but U2 did not make the decision on how to use Apple resources, Apple did.
Somehow Bono can even find a way to make an apology sound pompous.
Who are U2? Never heard their ‘music’ if that’s what it is meant to be.
I would have complained as well as I never asked for my equipment to be modified without my authorisation – but I don’t have any Apple products (do Cox’s Orange Pippins count?) and so have no iTunes account.
Note to self: Must learnt that not everyone is not immune to Apple hype.
Thanks to Apple for the page that allowed me to get rid of the unwanted gift!
I am curious how many other people took advantage of it?
The problem has nothing to do with U2 or if you lke or not his music o ideas. The problem is about security. The fact that someone push something into a device you own without any user action, opens the door to receive any unsolicited malicious code, that is the problem. About U2 apologies is just a publicity stunt, they are not sysadmins, they, as anyone else, may have a terrific or terrible idea, IT people has to determine if doing something is going to violate or place in risk someone/something. All shame goes on Apple and their security IT.
There’s yet more to it than that.
It wasn’t just that it got pushed to your device without warning but that you as good as bought it (albeit for free) without consent, because it appeared as one of your iTunes purchases. Everyone who “got it for free” actually acquired it because they suddenly owned it. Just like that. No questions asked.
There are many ways they could have given out a free album where you’d have made an informed choice to own it and download it…
Another interesting bit about this: I actually “purchased” the album’s tracks (for free) immediately after the announcement, just to see if they were any good. At this point, the album hadn’t yet been pushed to everyone, and my purchased tracks didn’t come with the album sleeve PDF.
Then later, when everyone got it, up shows the PDF in my list, with a different purchase tag than the original music.
The point here is that not only were there many ways they could have given out a free album, they had already done so. You could get it for free BEFORE they decided that everyone should be on record as having purchased it.
Despite having already got it for free, Apple pushing this on me still rankled. I never bothered to check and see if the music goes away if I “unpurchase” the album though — might be an interesting experiment, as I purchased the tracks separately.
And to show why this is an issue:
Imagine that this U2 album (or the attached PDF) had content in it that was banned in some country. Not actually a stretch for music, as there’s older LPs that have album art now covered by Child Porn laws — I’m sure some countries have similarly strict laws on the books for other content that the US and UK don’t care so much about.
Suddenly, this banned content appears on your phone, and there’s a record of you having purchased it. Not a good situation to be in.
Now reflect that Apple uses the same mechanism to publish not only music, but movies, books and mobile/computer software.
Hopefully this stunt has taught them that modifying people’s official purchase records without consent is a bad idea. It’s definitely shown everyone else that you can’t count on it not happening.
The bottom line here is that someone at Apple made a very bad business decision. Think about it, for Apple, when they have a new version of iTunes or QuickTime, you need to accept it… if there is a new IOS version or patch upgrade you have to accept it. So why would they decide that this would be a good thing to do… I know, “the cool factor”, of SURPRISE, look what we just gave you, “Who Loves You Baby?”.
I hope other companies to notes of how this all played out.
I really wonder if U2 really knew it was going to be ‘force feed’ to all iTunes users. That may have been a surprise to all to them. They should NEVER force it to a user with no way to delete it.
Bono, (or perhaps Bone Head) is rather fond of publicity.
Is providing an album (content) at no extra charge really that much different than providing photographs (content) for wallpaper at no extra charge on your devices? I was never one time out of who knows how many computers I’ve worked on asked if I wanted to see bliss on my desktop.
Apple didn’t just “provide the album at no extra charge.”
Apple as good as processed an purchase order from you (as it happens, for $0), and then racked you up as an owner of it.
And on that basis, they pushed the album on you.
There’s a not-so-subtle difference between that and an elective free download, and Andrew Ludgate explained it in an excellent comment above.
Imagine that you went to your local shopping centre by car and there was a bloke handing out “free oil change” vouchers. You might take one and at least think about it.
Now imagine that when you come out of the supermarket, the oil change has been done anyway, without asking you.
Not only that, under the wiper is an official receipt (for $0, admittedly) and a nice letter thanking you for choosing to become a customer of Our Way Or The Highway Limited.
What do you mean, “It’s not the same quality as the oil you usually use”? What do you mean, “Where’s your fringe benefits tax statement”? What do you mean, “THE SUMP PLUG’S CROSS-THREADED”?
Why are you complaining? It was free! Tomorrow, we’re going to change your tyres without telling you! Won’t that be nice!
Lisa… can you dig around to possibly find out just how many customers “Opt’ed Out” and gave the CD back? That would be interesting.