You know that cute little ghost logo, implying that Snapchat’s snaps are some kind of ethereal, transitory, “now-you-see-it, now-you-don’t”, disappearing phantasm?
Given the amount of angst over recent policy language tweaks, is it time for a new logo – something more along the lines of a ghost cast in concrete?
By agreeing with the company’s new terms of service, users have been dismayed to find that they’re now granting Snapchat “a worldwide, perpetual, royalty-free, sublicensable, and transferable license” to:
...host, store, use, display, reproduce, modify, adapt, edit, publish, create derivative works from, publicly perform, broadcast, distribute, syndicate, promote, exhibit, and publicly display that content in any form and in any and all media or distribution methods (now known or later developed).
“Perpetual”: it’s not exactly a term you’d associate with disappearing-image social media app Snapchat, which has, since its launch in 2011 (originally launched under the name Picaboo), become wildly popular, particularly with young people.
Snapchat on Sunday tried to soothe freaked-out users, saying that there’s nothing new or scary here.
It said in a post that this has all been a misunderstanding: as long as content is set to be private, it’s still going to be deleted off its servers:
True, Snapchat said, the new Terms of Service grant the company a broad license to use the content users create, but that’s common to services like Snapchat and gives it a license necessary for doing things like sharing snaps submitted to Live Stories, replaying them or syndicating them, none of which is new.
The updated terms of service inform users that Snapchat and its business partners reserve the right to use:
...your name, likeness, and voice in any and all media and distribution channels (now known or later developed) in connection with any Live Story or other crowd-sourced content you create, upload, post, send, or appear in.
We can't guarantee that messages and corresponding metadata will be deleted within a specific timeframe. Keep in mind that we may also retain certain information in backup for a limited period of time or as required by law. This is true even after we've deleted messages and corresponding metadata from our servers.
Snapchat’s popularity has much to do with its so-called “disappearing” photo messages that last up to 10 seconds and which can’t be viewed again once opened.
At least, that’s what the company was once in the habit of claiming. Naked Security poked holes in that claim back in 2013.
Snapchat has some common-sense language in its policies that state what critics, including Naked Security, have pointed out for a while: snaps can be captured by various software or by screenshot, or simply photographed.
At any rate, Snapchat’s popular for more than sending nude images. (Though that sure was a problem with The Snappening of 2014, when at least 100,000 snaps got pried out of a third-party site that allowed Snapchat users to save snaps.)
Researchers recently found that Snapchat’s mundane, non-archived messages make users feel like they’re having face-to-face conversations – the kind of non-recorded exchange that takes place within close relationships and actually appears to leave users feeling happier than they do on Facebook.
Actor and former White House Associate Director of Public Engagement Kal Penn is being credited with first stirring the user base on Thursday when he pointed out what looked like major changes to Snapchat’s policy:
— Kal Penn (@kalpenn) October 29, 2015
Kal Penn ✔ @kalpenn
Read the new @Snapchat privacy/legal policies before deciding whether to click yes. Scary stuff in there, kids.
Users are being asked to accept the new terms after downloading the latest version of the app. But the details aren’t presented upfront: rather, you have to dig around to get at them.
In most cases, once we detect that all recipients have viewed a message, we automatically delete it from our servers.
The new policies creeped out users who feared that Snapchat was grabbing the right to use their content however it sees fit.
— Prascilla Upadhaya (@pmoneyyy13) October 29, 2015
Prascilla Upadhaya @pmoneyyy13
And more of the same:
@Stefano pretty awful. We lost our privacy years ago… Only getting worse. 💩
— PALOMA MICHELLE (@Palomaofficial) October 29, 2015
PALOMA MICHELLE @Palomaofficial
@Stefano pretty awful. We lost our privacy years ago... Only getting worse.
It sounds like the new policies aren’t all that different from Snapchat’s old policies, at any rate: the company says the main reasons it rewrote the policies aren’t to give it a perpetual license to grab user content (unless it hasn’t been marked as private, so it might be a good time to check your privacy settings).
Rather, it was to make the policy easy to understand, in plain language that reads like the way that people actually talk.
Crafting a policy that mimics the way that people talk doesn’t keep miscommunication from creeping in, obviously!Follow @LisaVaas